A regional logistics operator

Problem

Incoming load requests arrived by phone, email, and a booking form, and were manually re-entered into the dispatch system by two coordinators — a bottleneck that delayed confirmations by up to a day during peak season.

Solution

We built an intake layer that normalizes every channel into one queue, an AI qualification step that flags load type and priority, and a direct sync into the existing dispatch software — no new system for staff to learn.